Terms & Conditions
SUPPLY
Some products contain nuts, egg, milk and other allergens. Please refer to product packaging or detailed description on the product page for further information, if in doubt please contact us before purchasing.
All contents have been fairly described and photographic props such as demonstrative foods, plates, glasses, cutlery and other utensils are not included unless stated.
The weights given are approximate only and packaging may vary from those shown.
Product labels may vary from those shown.
All items shown on our website are subject to availability.
The complimentary gift message service provided by Mubarak London is offered on a functional basis, optimised to ensure the confidentiality and integrity of the message and any depiction of this service is purely illustrative.
The complimentary gift ribbon service is subject to availability and may vary according to season, and thus is not guaranteed.
The product images shown on the website are intended for presentation purposes only. Gifts and their contents are configured for safe and secure transit using the appropriate packaging methods, employed at Mubarak London discretion.
PRODUCT SUBSTITUTION
Sometimes due to unforeseen circumstances or delays in updated stock quantities on our website, we may have to substitute ate products in a hamper. Where possible we will notify you of any changes however please note there will be no additional cost to the customer and the substitution will be of the same value or higher.
It will not always be possible to get in contact with all customers to give notification of the product change therefore if you have a specific requirement, we advise you add this to your order notes.
PRICING
Web prices exclude delivery costs unless your order is withing the free delivery limit, in the event that an incorrect price is displayed on our website, Mubarak London reserves the right to abstain from fulfilling the order at that price. The customer will be notified by email and given the choice to proceed with the order. All transactions are processed by WorldPay, Paypal and credit/debit card payments can be made using Visa, Mastercard, JCB and Maestro.
DELIVERY CHARGES
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded unless there has been an error on Mubarak London’s part. Please check the Delivery information section.
Acknowledgment and acceptance of your order
If you have supplied us with your email address, we will notify you by an automated email as soon as possible to confirm receipt of your order.
What if the recipient is not home?
All deliveries require a signature, so where possible please choose an address where someone can sign for the parcel.
If the recipient is not home the driver will leave a calling card or you eill get the option to request to:
- Leave the parcel with a neighbour
- Leave the parcel in a safe place
- Change the delivery date
If either of the above options are not possible, the driver will attempt redelivery the next working day.
IMPORTANT:
Please ensure all address details (including house number and post code) are entered correctly.
Any delivery problems and redirections arising from incorrect address information will have to be charged for.
If the parcel cannot be delivered after 2 attempts then it will be returned to Mubarak London by the carrier who will charge Mubarak London a ‘return to sender’ fee, the same as the original delivery charge. Thereafter, the Purchaser will incur redelivery charges to resend the Goods. If the Purchaser wishes to cancel the order at this point, Mubarak London can refund the full value of the Goods only, minus any delivery charges incurred to date. The Purchaser will also be charged for any items which have become unsuitable for sale and needs replacing (perishable items).
Deliveries to non residential properties: Businesses, Hospitals, Universities & Hotels etc
Before placing your order please contact the establishment to check their delivery policy. Our carrier can only be responsible for delivering up to a goods-in or reception point, and it may not be possible for the recipient to sign for parcels themselves. Once signed for, it will be the responsibility of the establishment to ensure that the gift is passed on to the recipient in a timely manner.
Non delivery of goods
Any claim for non-delivery of any Goods shall be notified by email to Mubarak London within 7 working days of the intended delivery date: enquiries@mubaraklondon.com.
All Mubarak London deliveries are sign for services and will be investigated with the shipping company.
Regardless of how the order is communicated to Mubarak London (on-line/e-mail.), it is the customer’s responsibility to ensure that all order and delivery details are correct.
Mubarak London reserves the right to impose a surcharge retrospectively for any balance arising from the selection of an incorrect delivery zone, e.g. UK Mainland option selected for a Scottish Highlands or UK Offshore destination. If the customer is in any doubt as to the correct delivery option for their chosen destination then it is their responsibility to consult Mubarak London prior to placement of the order.
Our guarantee is limited to delivering to the building, not individual recipients.
Mubarak London do not accept any responsibility for any loss, damage, delay or other disruption in supply and deliveries brought about as a result of any of the following:
- inaccurate or incomplete delivery address details;
- delayed payment (cleared funds);
- delayed order receipt.
Mubarak London reserve the right to charge the Customer an additional fee for carriage, handling charges or unusable content in the event of a failed delivery caused by the supply of an incorrect or incomplete delivery address by the Customer.
ORDERING
All goods remain the property of Mubarak London. until they have been paid for in full (cleared funds).
Prices quoted are subject to change without notice.
No order which has been accepted by the Company may be cancelled by the Customer except with the agreement in writing of the Company and in terms that the Customer shall indemnify the Company in full against all loss (including loss of profit), cost (including the costs of all labour and materials used), damages, charges and expenses incurred by the Company as a result of cancellation.
FORCE MAJEURE
The Company shall not be liable for any failure in the performance of any of its obligations under this Agreement caused by factors outside its control.
LAW AND JURISDICTION
This agreement shall be governed by English law.
