Damages & Refunds
DAMAGES
In the unfortunate event of damaged goods, the Purchaser should contact Mubarak London within 24 hours of receipt of the Goods. Customers are required to email enquiries@mubaraklondon.com and provide a picture and details of what the damage is.
Mubarak London will investigate and replace or refund the items concerned if all is satisfactory.
REFUNDS
We hope that you love your order, but we know sometimes it doesn’t work out well for everyone and that’s Ok!
If you wish to return your item, please return it within 7 working days along with your order details for an exchange or refund, by the original method of payment.
Please note that the customer must bear the cost of returning the goods to us, we will only cover the cost of the return if it was an error on Mubarak London’s behalf and we will assess this case by case.
Parcels coming back to use must be packaged appropriately to ensure the box or items do not get damaged in transit coming to us. Any transit damages will effect your refund.
Under the Distance Selling Regulations, you have the legal right to cancel your order within seven working days of receipt of the goods except for the supply of goods made to your specifications or clearly personalised or are liable to deteriorate or expire rapidly i.e. gifts with edible goods, drinks, biscuits, chutneys etc as per 13 (c) of the distance selling regulations and products which have been opened or have date expired while in your possession.
Mubarak London must be informed prior to you returning any items and you must arrange for your own courier to return the goods. The goods must be returned in a satisfactory condition.
Please contact us at Enquiries@mubaraklondon.com if you wish to return your item, with your Full Name, Order Number and Reason.
