Below is some information about our delivery services and what we offer – if anything is unclear please do contact us and we will try and help.
FREE Standard Delivery
(3 – 5 working days)
(3 – 5 working days)
Next Day Delivery
For orders over £20
5 – 7 days
Austria, Belgium, Luxembourg, Germany, Netherlands, Spain (excluding Canary Islands), Italy, France and Czech Republic
Ireland, Portugal, Poland, Croatia, Denmark, Sweden and Finland
United States and Canada
From £40 please enquire as price varies by hamper
Australia, Qatar, UAE, Bahrain, Oman, Kuwait, Saudi Arabia, Malaysia, Indonesia, India, Pakistan, Morocco, Turkey, Egypt, Gambia, Ghana, Iraq, Mauritius, Nigeria, singapore, Tunisia
From £50 please enquire as price varies by hamper
Above are the countries we can send to if you place your order online. If you can’t see the country you want, please contact us with what you would like and we will provide you with a shipping quote.
For remote Scottish areas, Scottish Highlands, all UK Islands & Ireland please allow an extra 1-2 working days for delivery from your chosen/expected date.
UK SPECIFIC DELIVERY INFORMATION
UK STANDARD DELIVERY
3-5 working days – £5.99
Deliveries made Monday to Friday. Standard delivery for in stock items within 3-5 working days.Please note that this is note that sometimes courier delays may happen and Mubarak London are not Liable for such delays, we will try our best to help resolve your delivery issue so please do get in touch if you have any issues.
UK NAMED DAY DELIVERY
Available Mon to Friday – £6.99
Deliveries made Monday to Friday, subject to availability, 72 hours notice required.
UK NEXT DAY DELIVERY
Available Mon to Friday – £8.99
Deliveries made Monday to Friday and orders must be placed by Midday (12.00pm) Monday to Friday for next day delivery.
PLEASE NOTE: Orders placed on Friday will be delivered on the following Monday.
SPECIFIC INTERNATIONAL DELIVERY INFORMATION
DELIVERING OUTSIDE UK, IRELAND AND EUROPE
You can currently order directly from our website if you line in UK, Ireland and Europe.
All other countries would need to get in touch with us via email@example.com to give you a definitive shipping cost as restrictions apply as well as it being weight dependant.
Please note that International deliveries may be subject to customs charges. The Delivery charge covers packaging and delivery only.
Customs may inspect goods prior to delivery, which may cause delays. Please provide a valid recipient telephone number to avoid any further delays. This number may be required by local customs and delivery agents.
Please see product descriptions to find out if an item can be delivered internationally. Some items such perishable items such as Cheese and Macarons are not suitable. Specific exclusions can also apply to individual items dependent on the country of export. Again, please find out more information in the product’s description. Otherwise please contact us if you are unsure.
INTERNATIONAL NAMED DAY DELIVERY
You may select a date for delivery but this must be in line with your delivery timescales therefore we need at least 7-10 days advance notice for this.
THINGS YOU SHOULD KNOW:
ORDERS INCLUDING FRESH FOOD
We have many hampers and products that require refrigeration or simply a short shelf life therefore to ensure that your food reaches you in perfect condition we advise you to select NEXT DAY delivery or NAMED DAY delivery services for these items.
In the event that any item is unavailable, Mubarak London reserves the right to substitute it with an item of equal or greater value than the original, or issue a refund for the product. The hampers and gift boxes photographed contain only the items listed. Some items may vary slightly according to availability and props used in the photography are not included in the hampers unless otherwise stated in the hamper listing.
All items shown are subject to availability and we will try our best to contact you in advance about any changes or replacements however this may not always be possible.
Mubarak London will send you and order confirmation followed by a text or email from DPD our Courier to confirm your delivery 24 hours before receiving it as well as providing you with a 1 hour time slot on the day.
DELIVERIES TO NON RESIDENTIAL PREMISES
Businesses, Hospitals, Universities & Hotels etc
Before placing your order please contact the establishment to check their delivery policy. Our carrier can only be responsible for delivering up to a goods-in or reception point, and it may not be possible for the recipient to sign for parcels themselves. Once signed for, it will be the responsibility of the establishment to ensure that the gift is passed on to the recipient in a timely manner.
All Mubarak London gifts are securely packed and delivered in a outer mailing box. We include an advisory slip for all recipients to take care when removing the gift box from the outer mailing box as well as following the instructions.
Mubarak London check all boxes before they are dispatched and will not be liable for any ripped/damaged white gift boxes as a result of careless unboxing unfortunately.
In the unlikely event of damaged goods the Purchaser should contact Mubarak London within 24 hours of receipt of the Goods. Customers are required to email firstname.lastname@example.org and provide a picture and details of what the damage is.
Mubarak London will investigate and replace or refund the items concerned if all is satisfactory.