FREE STANDARD DELIVERY ON ALL UK ORDERS OVER £20

FREE STANDARD DELIVERY ON ALL UK ORDERS OVER £20

Terms and Conditions

SUPPLY

Some products contain nuts, egg, milk and other allergens. Please refer to product packaging or detailed description on the product page for further information.

All contents have been fairly described and photographic props such as demonstrative foods, plates, glasses, cutlery and other utensils are not included unless stated.

The weights given are approximate only and packaging may vary from those shown.

Product labels may vary from those shown.

All items shown on our website are subject to availability.

The complimentary gift message service provided by Mubarak London is offered on a functional basis, optimised to ensure the confidentiality and integrity of the message and any depiction of this service is purely illustrative.

The complimentary gift ribbon service is subject to availability and may vary according to season, and thus is not guaranteed.

The product images shown on the website are intended for presentation purposes only. Gifts and their contents are configured for safe and secure transit using the appropriate packaging methods, employed at Mubarak London discretion.

PRICING

Web prices include VAT but exclude delivery costs. In the event that an incorrect price is displayed on our website, Mubarak London reserves the right to abstain from fulfilling the order at that price.  The customer will be notified by email and given the choice to proceed with the order. All transactions are processed by WorldPay and credit/debit card payments can be made using Visa, Mastercard, JCB and Maestro.

DELIVERY

Delivery outside the UK
We currently take orders on our website for UK and Europe only however all other countries can be placed by contacting us at enquiries@mubaraklondon.com and advising which gift(s) you are interested in and we will send you the shipping cost.

Can I choose a delivery date?

Yes for delivery to a UK Mainland address you can choose your preferred delivery date by making a note of this in the comments section of the checkout provided.

Unlike a lot of other companies we don’t charge extra for the named day service. But please note this is not a guaranteed service and delays can occasionally occur beyond our direct control.

* For remote Scottish areas, Scottish Highlands, all UK Islands & Ireland please allow an extra 1-2 working days for delivery

Area
Price
Delivery Service
UK Mainland
£2.99
Standard 3-5 working days
£5.99
Next working Day (order by 11am)
£21.99
Saturday by midday

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Ordering Errors

You are able to correct errors on your order up to the point at which you click on ‘submit’ on the final page of our ordering process. If you need to amend any address details or contact name then please contact us immediately and we will try our best to get this done if it hasn’t already been dispatched.

Delivery Charges

Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Please check the Delivery information section.

Acknowledgment and acceptance of your order

If you have supplied us with your email address, we will notify you by an automated email as soon as possible to confirm receipt of your order.

What if the recipient is not home?

All deliveries require a signature, so where possible please choose an address where someone can sign for the parcel.
If the recipient is not home the driver will leave a calling card and either:-

  • Leave the parcel with a neighbor.
  • Leave the parcel at the nearest local Post Office, where it can be collected during the next 14 days.
  • If either of the above options are not possible, the driver will attempt redelivery the next working day.

IMPORTANT:

Please ensure all address details (including house number and post code) are entered correctly.

Any delivery problems and redirections arising from incorrect address information will have to be charged for.

If the parcel is taken to a local post office but not collected by the addressee, then after 10 days it is returned to Mubarak London by the carrier who will charge Mubarak London a ‘return to sender’ fee, the same as the original delivery charge. Thereafter, the Purchaser will incur redelivery charges to resend the Goods. If the Purchaser wishes to cancel the order at this point, Mubarak London can refund the full value of the Goods only, minus any delivery charges incurred to date. The Purchaser will also be charged for any items which have become unsuitable for sale and needs replacing (perishable items).

Deliveries to non residential properties:
Businesses, Hospitals, Universities & Hotels etc

Before placing your order please contact the establishment to check their delivery policy. Our carrier can only be responsible for delivering up to a goods-in or reception point, and it may not be possible for the recipient to sign for parcels themselves. Once signed for, it will be the responsibility of the establishment to ensure that the gift is passed on to the recipient in a timely manner.

Non delivery of goods

Any claim for non-delivery of any Goods shall be notified in writing by the Customer to Mubarak London within 10 days of the intended delivery date. All Mubarak London deliveries are sign for services and will be investigated with the shipping company.
Regardless of how the order is communicated to Mubarak London (on-line, e-mail, telephone-call etc.), it is the customer’s responsibility to ensure that all order and delivery details are correct.

Mubarak London reserves the right to impose a surcharge retrospectively for any balance arising from the selection of an incorrect delivery zone, e.g. UK Mainland option selected for a Scottish Highlands or UK Offshore destination. If the customer is in any doubt as to the correct delivery option for their chosen destination then it is their responsibility to consult Mubarak London prior to placement of the order.

Our guarantee is limited to delivering to the building, not individual recipients.

Mubarak London do not accept any responsibility for any loss, damage, delay or other disruption in supply and deliveries brought about as a result of any of the following:

  • inaccurate or incomplete delivery address details;
  • delayed payment (cleared funds);
  • delayed order receipt.

Mubarak London reserve the right to charge the Customer an additional fee for carriage, handling charges or unusable content in the event of a failed delivery caused by the supply of an incorrect or incomplete delivery address by the Customer.

ORDERING

All goods remain the property of Mubarak London. until they have been paid for in full (cleared funds).

Prices quoted are subject to change without notice.

No order which has been accepted by the Company may be cancelled by the Customer except with the agreement in writing of the Company and in terms that the Customer shall indemnify the Company in full against all loss (including loss of profit), cost (including the costs of all labour and materials used), damages, charges and expenses incurred by the Company as a result of cancellation.

FORCE MAJEURE

The Company shall not be liable for any failure in the performance of any of its obligations under this Agreement caused by factors outside its control.

LAW AND JURISDICTION

This agreement shall be governed by English law.