It is the policy of Mubarak London to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. If you are unhappy with your unused purchase please return it within 7 working days along with your order details for an exchange or refund, by the original method of payment.
Please note that the customer must bear the cost of returning the goods to us, we will only cover the cost of return if it was an error on Mubarak London’s behalf and we will assess this case by case.
Under the Distance Selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods except for the supply of goods made to the your specifications or clearly personalised or are liable to deteriorate or expire rapidly i.e. gifts with edible goods, drinks, biscuits, chutneys etc as per 13 (c) of the distance selling regulations and products which have be opened or have date expired while in your possession.
Mubarak London must be informed prior to you returning any items and you must arrange for your own courier to return the goods. The goods must be returned in a satisfactory condition.
CANCELLATION (if an order has not been dispatched)
You can cancel an order up to 1 working day before the requested delivery date. After this we may have already dispatched your gift. If you have selected Next Working day delivery then we could have already processed your order so it isn’t always possible.
For orders over the Christmas period with delivery dates in December we will require a longer notice period of up to 10 working days.
If we receive notice of your cancellation later than the above, it may be too late to halt the delivery. To cancel your order if the goods have already been dispatched, please notify our customer services team by email: email@example.com, and we will instruct you on the next steps.
ITEMS DAMAGED IN TRANSIT
In the unlikely event of damaged goods the Purchaser should contact Mubarak London within 48 hours of receipt of the Goods. Customers are required to email firstname.lastname@example.org with the subject heading DAMAGED GOODS and provide a picture and details of what the damage is. Mubarak London will replace or refund the items concerned
If we have sent you an incorrect item, please note that this could be because the original item was out of stock or discontinued. For this reason we would have replaced it with a product with the same value or greater.
If however you think this was not a replacement and human error then please contact us within 7 days and advise of the incorrect item. So long as the item is in its original state way we will replace it for for free and bare the cost of the return.
TO RETURN AN ITEM
1. Please contact us by email – email@example.com – and let us know you would like to cancel and return your order along with your reason. A member of the Mubarak London team will respond to you within 48 hours.
2. Please return the goods to the address below, and include a printout of your invoice or your order number.
82 Woodhouse Road
3. On receipt of the goods, we will refund the value of the order in full subject to inspection. You will receive an email confirming your refund within seven days of us receiving the return