Returns Policy

Please note that the customer must bear the cost of returning the goods to us

 

Under the Distance Selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods except for the supply of goods made to your specifications or clearly personalised or are liable to deteriorate or expire rapidly i.e.  edible goods, drinks, biscuits, chutneys etc as per 13(c) of the distance selling regulations and products which have be opened or have date expired while in your possession.

Mubarak London must be informed prior to you returning any items and you must arrange for your own courier to return the goods. The goods must be returned in a satisfactory condition.

To return an item:

Please contact us by email enquiries@mubaraklondon.com – and let us know you would like to cancel and return your order.

Please return the goods to the address below, and include a printout of your invoice or your order number.

Mubarak London
Returns Department
82 Woodhouse Road
London
N12 0RL

On receipt of the goods, we will refund the value of the order in full. You will receive an email confirming your refund within seven days of us receiving the return.

 

CANCELLATION (if an order has not been dispatched)

You can cancel an order up to 1 working day before the requested delivery date. After this we may have already dispatched your gift. If you have selected Next Working day delivery then we could have already processed your order so it isn’t always possible, we advise to contact us immediately

For orders over the Christmas period with delivery dates in December we will require a longer notice period of up to 10 working days. This is due to the holidays and delivery company’s processes.

If we receive notice of your cancellation later than the above, it may be too late to halt the delivery. To cancel your order if the goods have already been dispatched, please notify our customer services team by email: enquiries@mubaraklondon.com, and we will try our best to help.

 

DAMAGES

In the unlikely event of damaged goods the Purchaser should contact Mubarak London within 24 hours of receipt of the Goods. Customers are required to email enquiries@mubaraklondon.com and provide a picture and details of what the damage is.  Mubarak London will replace or refund the items concerned.